Privacy Policy

New Wave Health and Wellness values your privacy, and we work to do everything we can to protect you. Any information we gather is only used by us to help you. We do not ever sell, or share your information to other organizations for any sort of commercial purpose. And we do not form special relationships with ad server companies.  Any shared information would be in a manner and for purposes outlined below.

In specific, we collect email addresses and phone numbers from people who contact us through email, or when email address/phone information is volunteered through surveys or site registrations. Any information we collect is never sold or shared with any other organization for a commercial purpose. In addition to the email address rules, we also do not set cookies for your web browser. 

OPTING OUT OF COMMUNICATIONS: To stop receiving email from us in the future contact us via email and let us know. If you provide us with your physical address, although unlikely, we may contact you through mail to share information about new service, new products, or new events. If you wish to stop receiving these mailings, please call us via phone with your exact name and address. We can quickly and easily remove you from our mailing list. That being said, we do not market via mail, email or text messaging as a general policy.

If you give us your telephone number through site registrations, email, or text messaging we may contact you to share information about new opportunities or new events that are specific to your care in the upcoming future. If you do not wish to receive these kinds of updates, please contact us via phone or email or text stating "I would like to OPT OUT (include the communication you wish to opt out of-text, email, mail, phone)" with your full name and phone number.  

Text message communication will consist of scheduling, answering relevant health questions you ask via text, and us reaching out to you to check in with your progress or current health status.

We work hard to maintain transparency and openness when it comes to privacy policies and changes. So, if our privacy policy ever changes, or if new circumstances or products lead to using customer information in new or unanticipated ways, we may update the privacy policy. This is a natural process because privacy policies cannot possibly include every unanticipated situation. If any of our information-using or -sharing practices change at any time in the future, we will post the policy changes on our website to notify you. We will also give you the option of opting out any new uses. That means that if you are concerned about your customer information, you should check our website periodically. Calling us or texting us at the number provided is how you prevent your information from being used for purposes that are outside the scope of the reasons for which it was originally collected.

If you are ever curious about the contact information we have about you, we can provide that on your request. You can access that information by writing to us.

Our security policies follow the appropriate safeguards and measures at our physical facility to avoid the loss, leaking, alteration, or misuse of information. Any concerns about our security or privacy policies, or if you believe that our policies are not being followed, can be addressed by contacting us via phone or mail.

USES AND DISCLOSURE OF HEALTH INFORMATION

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

This notice is effective as of December 1st, 2020.

USES AND DISCLOSURE OF HEALTH INFORMATION

New Wave Health and Wellness is committed to protecting the privacy of the personal and health information we collect or create as part of providing health care services to our clients, known as “Protected Health Information” or “PHI”. PHI typically includes your name, address, date of birth, billing arrangements, care, and other information that relates to your health, health care provided to you, or payment for health care provided to you. PHI DOES NOT include information that is de-identified or cannot be linked to you.

This notice of Health Information Privacy Practices (the “Notice”) describes New Wave Health and Wellness’ duties with respect to the privacy of PHI, New Wave Health and Wellness’ use of and disclosure of PHI, client rights and contact information for comments, questions, and complaints.

USES AND DISCLOSURE OF HEALTH INFORMATION

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

This notice is effective as of December 1st, 2020.

PRIVACY PROCEDURES AND LEGAL OBLIGATIONS

New Wave Health and Wellness obtains most of its PHI directly from you, through care applications, assessments, and direct questions. We may collect additional personal information depending upon the nature of your needs and consent to make additional referrals and inquiries. We may also obtain PHI from community health care agencies, other governmental agencies, or health care providers as we set up your service arrangements.

New Wave Health and Wellness is required by law to provide you with this notice and to abide by the terms of the Notice currently in effect. New Wave Health and Wellness reserves the right to amend this Notice at any time to reflect changes in our privacy practices. Any such changes will be applicable to and effective for all PHI that we maintain including PHI we created or received prior to the effective date of the revised notice. Any revised notice will be mailed to you or provided upon request.

New Wave Health and Wellness is required by law to maintain the privacy of PHI. New Wave Health and Wellness will comply with federal law and will comply with any state law that further limits or restricts the uses and disclosures discussed below. To comply with these state and federal laws, New Wave Health and Wellness has adopted policies and procedures that require its employees to obtain, maintain, use and disclose PHI in a manner that protects client privacy.

USES AND DISCLOSURES WITH YOUR AUTHORIZATION

Except as outlined below, New Wave Health and Wellness will not use or disclose your PHI without your written authorization. The authorization form is available from New Wave Health and Wellness (at the address and phone number below). You have the right to revoke your authorization at any time, except to the extent that New Wave Health and Wellness has acted in reliance on the authorization.

The law permits New Wave Health and Wellness to use and disclose your PHI for the following reasons without your authorization:

For Your Treatment:We may use or disclose your PHI to physicians, psychologists, nurses and other authorized healthcare professionals who need your PHI in order to conduct an examination, prescribe medication or otherwise provide health care services to you.

To Obtain Payment:We may use or disclose your PHI to insurance companies, government agencies or health plans to assist us in getting paid for our services. For example, we may release information such as dates of treatment to an insurance company in order to obtain payment.

For Our Health Care Operations:We may use or disclose your PHI during activities necessary to support our health care operations such as performing quality checks on your health services. We may also disclose PHI to other persons not in New Wave Health and Wellness workforce or to companies who help us perform our health services (referred to as “Business Associates “such is Electronic Health Record system “EHR”) we require these business associates to appropriately protect the privacy of your information.

As Permitted or Required by The Law:In some cases, we are required by law to disclose PHI. Such disclosers may be required by statute, regulation court order, government agency, we reasonably believe an individual to be a victim of abuse, neglect or domestic violence: for judicial and administrative proceedings and enforcement purposes.

For Public Health Activities:We may disclose your PHI for public health purposes such as reporting communicable disease results to public health departments as required by law or when required for law enforcement purposes.

For Health Oversight Activities:We may disclose your PHI in connection with governmental oversight, such as for licensure, auditing and for administration of government benefits if such activities would exist or were required by regulatory agencies (such is a licensing board or Arizona Department of Health Services).

To Avert Serious Threat to Health and Safety:We may disclose PHI if we believe in good faith that doing so will prevent or lessen a serious or imminent threat to the health and safety of a person or the public.

Disclosures of Health-Related Benefits or Services: Sometimes we may want to contact you regarding service reminders, health related products or services that may be of interest to you, such as health care providers or settings of care or to tell you about other health related products or services offered at New Wave Health and Wellness. You have the right not to accept such information.

Incidental Uses and Disclosures:Incidental uses and disclosures of PHI are those that cannot be reasonably prevented, are limited in nature and that occur as a by-product of a permitted use or disclosure. Such incidental uses and disclosures are permitted if New Wave Health and Wellness uses reasonable safeguards and use or disclose only the minimum amount of PHI necessary.

To Personal Representatives:We may disclose PHI to a person designated by you to act on your behalf and make decisions about your care in accordance with state law. We will act according to your written instructions in your chart and our ability to verify the identity of anyone claiming to be your personal representative.

To Family and Friends:We may disclose PHI to persons that you indicate are involved in your care or the payment of care. These disclosures may occur when you are not present if you agree and do not express an objection. These disclosures may also occur if you are unavailable, incapacitated, or facing an emergency medical situation and we determine that a limited disclosure may be in your best interest. We may also disclose limited PHI to public or private entity that is authorized to assist in disaster relief efforts for that entity to locate a family member or other person that may be involved in caring for you. You have the right to limit or stop these disclosures.

YOUR RIGHTS CONCERNING PRIVACY

Access to Certain Records: You have the right to inspect and copy your PHI in a designated record set except where State law may prohibit client access. A designated record set contains medical and billing information. If we do not have your PHI record set but know who does, we will inform you how to get it. If our PHI is a copy of information maintained by another health care provider, we may direct you to request the PHI from them. If New Wave Health and Wellness produces copies for you, we may charge you up to $1.00 per page up to a maximum fee of $30.00. Should we deny your request for access to information contained in your designated record set, you have the right to ask for the denial to be reviewed by another healthcare professional designated by New Wave Health and Wellness.

Amendments to Certain Records:You have the right to request certain amendments to your PHI if, for example, you believe a mistake has been made or a vital piece of information is missing.  New Wave Health and Wellness is not required to make the requested amendments and will inform you in writing of our response to your request.

Accounting of Disclosures:You have the right to receive an accounting of disclosures of your PHI that were made by New Wave Health and Wellness for a period of six (6) years prior to the date of your written request. This accounting does not include for purposes of treatment, payment, health care operations or certain other excluded purposes, but includes other types of disclosures, including disclosures for public health purposes or in response to a subpoena or court order.

Restrictions:You have the right to request that we agree to restrictions on certain uses and disclosures of your PHI, but we are not required to agree to your request. You cannot place limits on uses and disclosures that we are legally required or allowed to make.

Revoke Authorizations:You have the right to revoke any authorizations you have provided, except to the extent that New Wave Health and Wellness has already relied upon the prior authorization.

Delivery by Alternate Means or Alternate Address:You have the right to request that we send your PHI by alternate means or to an alternate address.

Complaints & how to contact us:If you believe your privacy rights have been violated, you have the right to file a complaint by contacting New Wave Health and Wellness at the address and/or phone number indicated below. You also have the right to file a complaint with the Secretary of the United States Department of Health and Human services in Washington, D.C. New Wave Health and Wellness will not retaliate against you for filing a complaint.

If you believe your privacy rights have been violated, you may make a complaint by contacting the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint.

The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775

New Wave Health and Wellness PLLC
8541 East Anderson Dr #105
Scottsdale, Arizona 85255
United States
(480) 567-1629